ElevenLabs Launches Reception, an AI Receptionist for Small Businesses

ElevenLabs launched Reception on September 16, 2026, a new product under its ElevenAgents line that acts as an always-on AI receptionist for small businesses, answering phone calls and booking appointments without requiring any technical setup.

Details

• 24/7 call handling: Reception answers incoming calls around the clock, including when staff are busy or after hours, so businesses stop missing calls
• Multilingual Q&A: it responds to caller questions about services, hours, and location in multiple languages
• Real calendar integration: it books appointments by checking actual staff availability and syncing with existing calendars, rather than just taking messages
• Follow-up materials: teams get call summaries, transcripts, and recordings for every interaction
• Flexible phone setup: works with a business’s existing phone line or a new dedicated number
• Booking page included: comes with a public-facing online booking page for customers
• Target industries: ElevenLabs is pitching Reception at home services (plumbing, electrical, HVAC), professional and consulting services, real estate and property management, and salons/studios
• No-code setup: ElevenLabs says “setup takes minutes and requires no technical experience,” with pricing detailed at reception.ai/pricing

What happened next

Reception extends ElevenLabs’ voice-agent business beyond enterprise and developer-facing tools into a packaged, self-serve product aimed squarely at small and local businesses — a market segment the company had not directly targeted with a dedicated branded product before. It caps off a five-day run of ElevenLabs product news that also included the Music v2.5 model and the MCP creative-generation expansion.