ChatGPT News 10/28/2026 AI Rating: Medium

OpenAI and ServiceNow expand partnership with a ChatGPT integration and Codex plans

#ChatGPT#Codex#ServiceNow#MCP#Enterprise

OpenAI and ServiceNow are expanding the partnership first announced in January, bringing ServiceNow business context and workflow actions into ChatGPT and adding OpenAI models and Codex to ServiceNow products.

Details

  • ChatGPT integration: Users can find similar incidents, assess change risk and update ServiceNow records without leaving ChatGPT. Customers connect ChatGPT to their own ServiceNow instance and choose which capabilities to enable; ServiceNow Action Fabric enforces existing business rules and permissions.
  • Application development: A planned Codex integration in ServiceNow AI Workflow Factory, and OpenAI models powering Build Agent and Autonomous Engineer.
  • Cybersecurity: A joint solution combining OpenAI security capabilities with ServiceNow asset, identity and business context to investigate vulnerabilities and coordinate remediation.
  • Voice: An OpenAI-powered feature in the Super Intelligence Control Tower that lets users describe an AI use case verbally and fills in assessment fields.
  • Internal use: ServiceNow plans to give all employees access to ChatGPT Work and Codex; OpenAI will use ServiceNow workflows internally.
  • Timeline: ServiceNow MCP plugin available now in the OpenAI marketplace; enhanced MCP capabilities by end of 2026; security early access January 2027 and GA Q2 2027; voice Q1 2027; Codex in AI Workflow Factory in 2027.

What happened next

Only the MCP plugin is shipping today; most of the rest is a roadmap running into 2027. Pricing and customer numbers are undisclosed. The practical takeaway is that ChatGPT is becoming a front end for enterprise IT workflows via MCP.

Source https://openai.com/index/openai-servicenow-partnership-expansion

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